Shipping Policy

  • Orders are FOB, point of shipment, unless otherwise specified by Fire Equipment Direct, LLC.
  • Small Parcel orders of $750.00 or more shipped to a single location within the
    continental US are freight free (excludes hazardous materials, chemicals, recharge
    agents, cabinets)
  • Truck line orders of $7,000.00 or more shipped to a single location within the continental US are freight free.  (Note: Residential deliveries, lift gates, and delivery appointments will be additional costs)
  • Orders received by 12:00 PM Eastern Time (EST) will usually ship the same day. Due to unforeseen circumstances, same-day shipping cannot be guaranteed but we will do our best to accommodate.
  • If a Rush Order is needed (same day but order received after 12:00 PM EST), a $50.00 fee will apply to the order. Please note that the Shipping cutoff hour is 2:00 pm EST. 
  • Fire Equipment Direct, LLC is not responsible for;
    o Any damaged or lost products during shipment
    o Carrier delivery errors
    o Inaccurate or incorrect shipping information
  • If your order arrives damaged, please contact the shipment carrier to file a claim and
    save all packaging materials and damaged products.